Frequently asked questions

Anyone expecting a baby or has a child under the age of 5 can sign up: mum, dad, adoptive parents, foster parents, as well as grandparents on the parents' behalf.

Unfortunately due to various legal and contractual reasons we restrict membership to those over the age of 18, but a family member can sign up on your behalf if you are under 18.

We are currently working on the ability to allow our members to add multiple children to our system, so stay tuned!

Firstly if you don't have an account you can create one here. It doesn't take long to register, we promise!

If you already have an account simply head to your Personalised Homepage or the Member Offers page, click the orange button under the offer you like the look of and follow the instructions carefully. You can keep track of offers you have claimed by heading to the My Offers page under your Account.

If you have any issues with any of our offers please please contact hello@yourbabyclub.co.uk.

If you are directed to one of our partner sites, you will need to follow their instructions fully. If you have any issues with a partner site please contact them direct for resolution.

If you signed up for Your Baby Club for your first child, there’s no need to sign up again. Simply head to the login page and input your login details. If you cannot remember your password, you can reset it by selecting ‘Forgot Password'.

Once logged in, head to My Account and change your baby details in the 'Answers' section. You can then start claiming new offers for your new bundle of joy!

We are currently working on the ability to allow our members to add multiple children to our system, so stay tuned!

We’ve designed our Monthly Subscription to give you full control, making it easy to pause, skip or cancel anytime.

Each of your subscription emails includes a secure link that takes you directly to your subscription portal, where you can manage your Monthly Subscription.

If you don’t see any emails from us after searching 'Your Baby Club' in your inbox (don’t forget to check your spam or junk folders). Still no luck? It’s possible there was a technical hiccup.

Just drop us a message at hello@yourbabyclub.co.uk — we’ll be more than happy to check your order. To help us find your order quickly, please share the email address you used at checkout.

To unsubscribe from emails or change any of your other communication preferences please click here.

To delete your Your Baby Club account click here 

If you are not completely satisfied with a purchase please take a look at our 'Returns Policy' which has clear instructions on the next steps here

Important: Please ensure that items are sent back to the address specified in the 'Returning Goods' section. You are accountable for returned items until they are received by us, so please ensure they are securely packaged to prevent damage during transit. Since you remain responsible for the parcel until it reaches us, it's advisable to obtain proof of postage in case you need to discuss your return with us.

We believe in trying to create a fair exchange between parents that want to find out about what's available to them in this huge period of change in their life, and trusted brands who have products, services or information to help.

What we guarantee is that your details will only go to brands that you choose and we will never sell your details to unnamed third parties.

You can update all of your communication preferences at any time here.

Welcome to Your Baby Club! We're glad you chose us!

Once you have signed up to our site you can look at each of our offers and claim them individually. You are not automatically sent everything from our partners upon sign up.

If you have claimed an offer from a third party and haven't yet received it please contact the company directly for more details.

If you cannot find the details for the offer you are looking for, email us at hello@yourbabyclub.co.uk and let us know which offer you have claimed, so that we can help.

Firstly, thank you so much for showing interest in working with us, we're thrilled you want to spread the word about Your Baby Club!

Please contact ugc@fanfinders.com with your name, social handles and number of followers for consideration. We will contact you if you are successful.

Find out about our Your Baby Club Ambassador programme here.
Please email hello@yourbabyclub.co.uk with a link to your business/product and we will get back to you if we think you are a good fit for Your Baby Club.

It has come to our attention that there are companies who may be fraudulently impersonating Your Baby Club on Facebook or other social platforms. Please be advised that we are in no way affiliated with these entities. 

If you suspect that you have been targeted or taken advantage of, we strongly urge you to contact your bank immediately to report any unauthorised transactions and stop any further payments.

Our adverts on Facebook lead only to our official website www.yourbabyclub.co.uk and we will never attempt to take money from your account unless you have specifically agreed to this as part of receiving boxes in our Your Baby Box subscription or when claiming your Limited Edition Your Baby Box - full details of which will be visible in your Your Baby Club Account profile.

Your security and trust are our top priorities.

For any questions or concerns, please reach out to our customer service team (hello@yourbabyclub.co.uk). 

You can also reach us via messaging on our official social media accounts:

Instagram: @YourBabyClubUK

Facebook: www.facebook.com/YourBabyClubUK